Client Services Manager

General Description

Nomadic is looking for a Client Services Manager to lead our small but growing client services and consulting function. The candidate will have experience engaging senior executives, delivering strategic advisory services, and identifying key business and growth opportunities. The Client Services Manager works closely with the Customer Success, Sales, and Content teams to deliver custom digital academies that fit the unique needs of our enterprise clients.

Essential Job Functions

  1. Manage and maintain overall relationship with client stakeholders
  2. Oversee end-to-end project management for multiple client projects—Ensuring internal teams are aligned and deliverable deadlines are met
  3. Be a strategic advisor, taking your client’s needs and objectives, and turning them into impactful experiences through proposals and deliverables
  4. Efficiently organize resources to ensure efficient yet realistic timelines, setting client expectations accordingly
  5. Find creative solutions to challenges/obstacles and deliver a positive customer experience throughout
  6. Identify and pursue opportunities for growth and expansion at existing clients or potential prospects

Knowledge Skills and Abilities

Knowledge Skills and Abilities

The Company

Nomadic builds digital academies for business and professional audiences around the world. Our academies help individuals and organizations succeed in uncertain times. We've helped global organizations adapt to remote work, brought marketing departments into the digital age, and developed agile management and leadership teams.

We own and operate a number of digital academies, including the [Josh Bersin Academy](https://bersinacademy.com/) for HR practitioners, and the [Nomadic Academy](https://nomadicacademy.com/) for managers and leaders. We also build custom academies for some of the largest organizations in the world.

Nomadic is an Equal Employment Opportunity employer. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.

Working Conditions

Good working conditions with the absence of disagreeable conditions. Remote office environment or on-site with clients.

Physical Requirements and % Time Spent on Activity

How to apply

Please send your current CV or resume with references to jobs@nomadiclearning.com

Note: The statements herein are intended to describe the general nature and level of work performed by employees, are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.