Customer Success Manager

General Description

Nomadic Learning, a digital and social learning company at the intersection of education, digital transformation, and strategy seeks a Customer Success Manager to grow together with an organization at the cutting-edge of an emerging industry. Nomadic uses learning to help drive the digital transformations of some of the largest enterprises in the world, from IBM to PepsiCo, The Economist to UBS.

We seek to understand the strategic goals of clients and then design, produce, and implement learning programs to help them achieve those goals. Our proprietary learning platform is fully social and mobile, and our award-winning multimedia content ranges from high-impact case studies to animations and short documentaries.

Just as Nomadic combines multiple competencies into a single enterprise, so too must applicants for this position possess multiple skills and passions. If you think you have the imagination and experience to understand complex client problems, we’d love to hear from you. We’re interested in people with diverse professional and personal backgrounds who are excited to work for a company where they’re able to contribute new ideas and have a voice in the organization’s continued evolution. Being a daring and unconventional thinker with strong organizational skills in non-negotiable.

Essential Job Functions

  1. Manage client relationships during post-sales lifecycle including implementation, technical support, and feedback process.
  2. Lead client on-boarding process.
  3. Establish customer support practices and processes that optimize the customer experience.
  4. Provide technical support to all clients and escalate issues to Director of Customer Success.
  5. Develop deep knowledge of the Nomadic platform, a prerequisite for providing world-class support and service to customers.
  6. Work consistently with clients to ensure the ongoing use of Nomadic, gather feedback, share new features, and proactively identify and address challenges.
  7. Collaborate with the technology team to develop innovative ways to leverage technology to communicate and support Nomadic’s clients and users.
  8. Partner with our product and engineering teams, communicating observations andfeedback from partners to help inform future product development efforts.
  9. Take on other responsibilities as needed

Knowledge, Skills, and Abilities:

Education and Experience

The Company

Nomadic is a digital learning company for professional development in the age of disruption. Our integrated learning solution helps individuals and teams develop new skills and adopt new ways of working that transforms functions, organizations, and entire professions.

We combine creative content production capabilities and a library of the best learning content in the world, with a cutting-edge platform that is designed for the digital learner, and built for collaboration.

How to Apply

Send an email introducing yourself to jobs@nomadiclearning.com and include your resume.