Management, especially now, is not something that can be learned in a book. Real management happens through a series of moments, interactions and conversations that shape the relationship and determine outcomes for all involved.
Sometimes you're a supervisor. Sometimes a coach. Sometimes a mediator. Sometimes an inspirational speaker. Often a decision-maker. But each of these roles is also changing with our new normal—there’s been a shift in what it means to supervise, coach, comfort, and learn in today’s context.